Last Updated: 1st April 2025
Thank you for choosing Testers Community. We offer a professional **Private Testing** service to help developers achieve Google Play production access. Please read this Refund Policy carefully before making a purchase. By subscribing to or purchasing our testing services, you acknowledge that you have read, understood, and agree to be bound by this policy.
Important: By purchasing our testing services, you agree to the terms outlined in this refund policy.
Refund Condition
A refund is only applicable if Google rejects your production access after the required 14-day testing period.
Options for Rejected Apps
If Google rejects your app, you may choose either:
Option 1: Full Refund
Receive a complete refund of your payment if Google rejects your production access.
Option 2: Free Retry
Get an additional 14 days of free testing to try again for production access.
Proof of Rejection
You must forward the official Google rejection email to our support team. Requests without this documentation may be denied.
Method of Contact
To request a refund, please email us at support@testerscommunity.com.
Timeframe
Refund requests related to a Google rejection must be submitted within 14 days of receiving the rejection notice.
Required Information
When initiating a refund request, include:
- Your registered email address or account details.
- Proof of purchase or relevant transaction details.
- Proof of Google rejection (for Private Testing).
Response Time
We aim to respond to your request within a reasonable timeframe, typically 3–5 business days.
Approval
If your refund request is approved, we will process it through Razorpay payment processing.
Processing Period
Refunds typically take 7 business days from the date of approval to appear in your original payment method.
No Partial Refunds
We do not offer partial refunds. All refunds are either the full amount or no refund at all.
Legitimate Requests Only
We reserve the right to deny any refund request that does not meet the conditions outlined in this policy or appears fraudulent or abusive.
Company's Discretion
In exceptional cases not explicitly covered by this policy, please contact our support team. We will review the circumstances and decide at our sole discretion.
If you have any questions or wish to inquire further about this Refund Policy, please contact us at:
Contact Information
Company: Testers Community
Email: support@testerscommunity.com
This Refund Policy is effective as of 1st April 2025. We are committed to providing transparent and fair refund terms for all our testing services.